We dispatch orders made before 3pm Monday - Friday same day, sometimes we can despatch past this cut-off time however this cannot be guaranteed.

If you have an urgent order you need to place after our cut-off time, please get in touch with our customer service time and we will try our best to help you.

Shipping costs are calculated at checkout - the price will depend on the method chosen, location, order value and if your order contains batteries. 

UK Mainland

UK Offshore

Isle of Man, Channel Islands, Highlands and Islands.

Northern Island

Returns

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. All Items must be returned in the same condition they were received in, along with all packaging with no signs of installation or use. We suggest that package the item properly and used a tracked delivery service, as we are not responsible for any loss or damage in transit.

Please contact our customer service team prior to returning items. All returns need to include your details, order number or proof of purchase so let us know which order to refund. Returns without this information will be rejected. We aim process return the day they arrive in but this can take 1-2 days for us to process the return, excluding weekends and Bank Holidays. We will email you a confirmation of your refund once its been processed. 

Faulty goods:

Although faults are rare, they do unfortunately happen from time to time. If you think the part you have received from us is faulty please get in touch with us, our trained staff will help you troubleshoot any issues. If the part is faulty, we will discuss options for replacement or refund, depending on the cost of the item we may require the faulty items back, if a return is required we will provide a prepaid return label.

Buy with confidence with a Repair Outlet Certified device. 

Each handset will be certified by Repair Outlet once it passed the following:

• Blackbelt diagnostics & data removal
• CheckMEND for lost or stolen reports.

BlackBelt 360 Analyst™

88 Points quality check will be done by our in-house technician before ship out to ensure it reaches Repair Outlet standard. It includes 

Bluetooth, GPS, Wi-Fi, Device, Backlight , Device Screen, Screen Pixels, Headset Connection, Device Charging, Device Battery, Device Proximity, Camera (Front and rear) , Device Vibration, Device Microphone, Device Speakers, Volume Control Keys,

Android OS Information, RAM Information, Internal Memory,

Storage Capacity, Device Call Test, Device Condition Logging.

BlackBelt Data Wiped ™

Erasing electronic device data is an excellent way to protect customer data and safe in the knowledge that all precious data has been destroyed. 

All electronic devices sold by Repair Outlet use industrial leading data erasing solution ensures that all data is permanently removed. 

CheckMEND™


CheckMEND is like a HPI check for your phone, we use CheckMEND to check to the following:

• Global GSM/LTE network blocked
• Has had multiple registered owners
• Has been reported lost
• Has been previously recycled
• Subject to an insurance claim
• Reported stolen to UK Police
• Confirmation of make and model
• Has outstanding finance

Our refurbished devices are graded according to the following grading specifications.

Grading Overview

As New:
Our 'As New' devices are fully functional and will have no visible marks on the LCD, digitiser, housing, back plate or home button.
The overall condition of the device is Excellent

Good:
Our 'Good' devices are fully functional and they may have signs of moderate use such as visible scratches & scuffs on the digitiser, housing, back plate or home button.
The overall condition of the device is Good

Budget:
Our 'Budget' devices are fully functional and may have light spotting/image burn on the LCD. They may have signs of heavy use such as visible scratches, chips & scuffs on the digitiser, housing, back plate or home button.
The overall condition of the device is Average

Grading Critera

Fully Tested

All device are tested using Blackbelt's industry leading phone testing software.

Hardware checks within BlackBelt Analyst include:

• Bluetooth
• GPS
• Wi-Fi
• Device Backlight 
• Device Screen
• Screen Pixels
• Headset Connection
• Device Charging
• Device Battery
• Device Proximity
• Camera (Front and rear) 
• Device Vibration
• Device Microphone 
• Device Speakers
• Volume Control Keys
• Android OS Information
• RAM Information
• Internal Memory
• Storage Capacity
• Device Call Test
• Device Condition Logging

• Your Device
• USB Power Adaptor
• USB Charging Cable
• Sim Pin

Please note: Our refurbished phones are not supplied in the original box.

Every phone comes with a free 12 month warranty which begins from the date of order.  Please see below for what is covered by the warranty and applicable exclusions:

Functionality faults covered include:

• Bluetooth
• GPS
• Wi-Fi
• Device backlight
• Device screen (does not cover cracked / smashed or bleeding screen)
• Screen pixels
• Device charging
• Device proximity
• Camera (front and rear)
• Device vibration
• Device microphone
• Device speakers
• Volume control keys
• Device call test
• Headset connection
• Network lock
• Touch ID
• Activation lock
• Battery (3 months only)

What’s not covered:

• Cosmetic or deliberate damage, including but not limited to cracked or smashed screen, scratches, dents and broken plastic on ports
• Damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause
• Damage caused by not following the manufacturer’s instructions
• If your phone has been modified or has had a repair carried out without written permission
• If the IMEI or serial number has been removed or defaced from the device
• Battery capacity