FAQs

What is included with a Repair Outlet Refurbished Device?

All our devices come with the following:

Your Device
Charging Cable
Sim Pin

Will my new device be compatible with my current sim card?

All our devices sold will be unlocked for use with any UK network provider. You may need to order a new sim from your network carrier if the type of sim card differs (Standard, Micro & Nano).

What battery health capacity can I expert?

Whatever condition you have chosen, each battery is checked and tested by our tech team to guarantee at least 80% of its optimal Battery Capacity.

Can I trust a refurbished device?

Absolutely, our expert team carefully test each device using industry-leading software. The 88 point quality check test every function of the phone including Bluetooth, GPS, Wi-Fi, Device, Backlight, Device Screen, Screen Pixels, Headset Connection, Device Charging, Device Battery, Device Proximity, Camera (Front and rear), Device Vibration, Device Microphone, Device Speakers, Volume Control Keys & much more.

We check every device we sell against the national lost & stolen database.

How much is delivery and how long does it take?

We offer FREE DPD next day delivery on all refurnished devices to the mainland UK. Order before 3pm for same-day dispatch.

What warranty comes with the device?

All our devices, regardless of condition come with a complete 12-month repair or replace warranty.

Please note that the warranty covers only electrical and mechanical failures. Any sign of damage will automatically void the warranty.

Can I return my device?

Yes, we offer a 30-day return policy. All returns must be returned in the same condition as it was received, along with the accessories provided.

Our Qualities Explained

	For newer iPhone models that use OLED screens, such as the iPhone 11 Pro, we offer a TFT alternative. TFT is a screen technology used on the older iPhones such as the iPhone 8. The brightness and contrast will not be as good as the original. The basic edition is our entry level TFT screen for people on a budget.
	For newer iPhone models that use OLED screens, such as the iPhone 11 Pro, we offer a TFT alternative. TFT is a screen technology used on the older iPhones such as the iPhone 8. The brightness and contrast will not be as good as the original. These are our best quality TFT screens and feature an Enhanced Specular Reflector and are subject to an 80 point quality check.
	AM stands for aftermarket AM Screens Our AM screens are made directly by our factory which gives us full control over product development & materials. These are our best value LCD screens. AM Batteries Our AM Batteries are also made by our factory and will have the same capacity as the original battery. The battery will be 92% cobalt and use aftermarket IC chips.
	AM+ stands for aftermarket Plus AM+ Screens Our AM+ screens are made directly by our factory, which gives us full control over product development & materials. These are our best selling screens and feature an Enhanced Specular Reflector and are subject to an 80 point quality check. AM+ Batteries Our AM+ Batteries are also made by our factory and will have the same capacity as the original battery. The battery will be 100% cobalt and use OEM IC chips.
	OEM stands for Original Equipment Manufacturer. The parts have been made by an external company that has supplied the device maker with components for that device at some point. The parts will be identical to Original Equipment parts but may not display the brands logo.
	Hard OLED quality is considered to be more fragile than soft OLED. These Hard OLED screens are similar to our Soft OLED but are more fragile.
	Soft OLED is the same type of OLED used on original Apple OLED screens and is considered the highest grade of aftermarket OLED for iPhone screens. It offers the best colors, brightness, and touch responsiveness out of all aftermarket OLEDs. These are strong and flexible OLEDs similar to those used in OEM screens.
	Refurbished iPhone screens use original screens removed from devices with original flex cables. The original LCD/OLED panels are re-glassed and being original parts, they offer similar performance and screen specifications as originals
	Refurbished screens are original OLED panels that are re-glassed. They offer the highest quality screens and are as close to original that is available on the market.
	Genuine service packs are brand new OEM Samsung screens directly from Samsung. They are the highest grade of screen available for Samsung devices.

Delivery & Returns

We dispatch orders made before 3pm Monday - Friday same day, sometimes we can dispatch past this cut-off time however this cannot be guaranteed.

If you have an urgent order you need to place after our cut-off time, please get in touch with our customer service time and we will try our best to help you.

Shipping costs are calculated at checkout - the price will depend on the method chosen, location, order value and if your order contains batteries.

Repair Outlet is working with many different delivery companies to give all our customers the fastest delivery service. Our record show that 95% of our next day deliveries are delivered on time. But please be aware, Next Day Delivery services are not guaranteed. As we all know there is a small chance your parcel can arrive late due to uncontrollable circumstances such as bad weather, traffic, temporary technical issues, etc. If your parcel seems like it's going to be delayed, please get in touch with us, we are always here to help.

Please note that we won't be able to refund the shipping cost if there is an uncontrollable circumstance causing your parcel to be delayed.

UK Mainland

Service	Price	Can Order Contain Batteries?
Hermes 2-3 Days Available on orders under £120	£3.50	Yes
Hermes 1-2 Days Available on orders under £120	£4.50	Yes
DPD Next Working Day	£6.00	Yes
DPD Next Working Day Pre 12PM	£12.00	Yes
DPD Saturday Delivery	£14.00	Yes
Royal Mail Special Delivery Pre 1PM	£9.00	No

UK Offshore

Isle of Man, Channel Islands, Highlands and Islands.

Service	Price	Can Order Contain Batteries?
Hermes 3-4 Days	£9.00 / £11.00 Dependent on post code	Yes

Northern Ireland

Service	Price	Can Order Contain Batteries?
Hermes 3-4	£3.00	Yes
Royal Mail Special Delivery 1-2 Days	£9.00	No
DPD 2 Days	£14.00	Yes

Returns

Name: Brand New Apple iPhone 13 Unlocked
Brand: Apple
SKU: RO73534
Price: 680.0 GBP
Availability: OutOfStock

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. All Items must be returned in the same condition they were received in, along with all packaging with no signs of installation or use. We suggest that package the item properly and used a tracked delivery service, as we are not responsible for any loss or damage in transit.

Please contact our customer service team prior to returning items. All returns need to include your details, order number or proof of purchase so let us know which order to refund. Returns without this information will be rejected. We aim process return the day they arrive in but this can take 1-2 days for us to process the return, excluding weekends and Bank Holidays. We will email you a confirmation of your refund once its been processed.

Faulty goods:

Although faults are rare, they do unfortunately happen from time to time. If you think the part you have received from us is faulty please get in touch with us, our trained staff will help you troubleshoot any issues. If the part is faulty, we will discuss options for replacement or refund, depending on the cost of the item we may require the faulty items back, if a return is required we will provide a prepaid return label.

Send in repair?:

Use this link to book a send in repair postage

https://www.royalmail.com/track-my-return/create/4519

Brand New Apple iPhone 13 Unlocked

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