Our refurbished devices are graded according to the following grading specifications.

Grading Overview

Our grading system is based on the cosmetic appearance of the device, rather than functionality. That means that all our grades (good, excellent & pristine) are 100% functionally working with a minimum of 80% battery life.

Like New:

This product is in a Pristine cosmetic condition and shows no to minimal signs of use

Excellent:

An excellent condition device may have some minor signs of use on the screen and may have light scuffs or scratches on the casing.

Good:

Good condition devices may have signs of use on the screen and slight scuffs or scratches on the casings. Good grades devices are 100% working devices.

• Your Device
• USB Charging Cable
• Sim Pin

Please note: Our refurbished phones are not supplied in the original box.

What is included with a Repair Outlet Refurbished Device?

All our devices come with the following:

• Your Device
• Charging Cable
• Sim Pin

Will my new device be compatible with my current sim card?

All our devices sold will be unlocked for use with any UK network provider. You may need to order a new sim from your network carrier if the type of sim card differs (Standard, Micro & Nano).

What battery health capacity can I expert?

Whatever condition you have chosen, each battery is checked and tested by our tech team to guarantee at least 80% of its optimal Battery Capacity.

Can I trust a refurbished device?

Absolutely, our expert team carefully test each device using industry-leading software. The 88 point quality check test every function of the phone including Bluetooth, GPS, Wi-Fi, Device, Backlight, Device Screen, Screen Pixels, Headset Connection, Device Charging, Device Battery, Device Proximity, Camera (Front and rear), Device Vibration, Device Microphone, Device Speakers, Volume Control Keys & much more.

We check every device we sell against the national lost & stolen database. 

How much is delivery and how long does it take?

We offer FREE DPD next day delivery on all refurnished devices to the mainland UK. Order before 3pm for same-day dispatch.

What warranty comes with the device?

All our devices, regardless of condition come with a complete 12-month repair or replace warranty.

Please note that the warranty covers only electrical and mechanical failures. Any sign of damage will automatically void the warranty.

Can I return my device?

Yes, we offer a 30-day return policy. All returns must be returned in the same condition as it was received, along with the accessories provided.

Buy with confidence with a Repair Outlet Certified device. 

Each handset will be certified by Repair Outlet once it passed the following:

• Blackbelt diagnostics & data removal
• CheckMEND for lost or stolen reports.

BlackBelt 360 Analyst™

88 Points quality check will be done by our in-house technician before ship out to ensure it reaches Repair Outlet standard. It includes 

Bluetooth, GPS, Wi-Fi, Device, Backlight , Device Screen, Screen Pixels, Headset Connection, Device Charging, Device Battery, Device Proximity, Camera (Front and rear) , Device Vibration, Device Microphone, Device Speakers, Volume Control Keys,

Android OS Information, RAM Information, Internal Memory,

Storage Capacity, Device Call Test, Device Condition Logging.

BlackBelt Data Wiped ™

Erasing electronic device data is an excellent way to protect customer data and safe in the knowledge that all precious data has been destroyed. 

All electronic devices sold by Repair Outlet use industrial leading data erasing solution ensures that all data is permanently removed. 

CheckMEND™


CheckMEND is like a HPI check for your phone, we use CheckMEND to check to the following:

• Global GSM/LTE network blocked
• Has had multiple registered owners
• Has been reported lost
• Has been previously recycled
• Subject to an insurance claim
• Reported stolen to UK Police
• Confirmation of make and model
• Has outstanding finance

Every phone comes with a free 12 month warranty which begins from the date of order.  Please see below for what is covered by the warranty and applicable exclusions:

Functionality faults covered include:

• Bluetooth
• GPS
• Wi-Fi
• Device backlight
• Device screen (does not cover cracked / smashed or bleeding screen)
• Screen pixels
• Device charging
• Device proximity
• Camera (front and rear)
• Device vibration
• Device microphone
• Device speakers
• Volume control keys
• Device call test
• Headset connection
• Network lock
• Touch ID
• Activation lock
• Battery (3 months only)

What’s not covered:

• Cosmetic or deliberate damage, including but not limited to cracked or smashed screen, scratches, dents and broken plastic on ports
• Damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause
• Damage caused by not following the manufacturer’s instructions
• If your phone has been modified or has had a repair carried out without written permission
• If the IMEI or serial number has been removed or defaced from the device
• Battery capacity

We dispatch orders made before 3pm Monday - Friday same day, sometimes we can dispatch past this cut-off time however this cannot be guaranteed.

If you have an urgent order you need to place after our cut-off time, please get in touch with our customer service time and we will try our best to help you.

Shipping costs are calculated at checkout - the price will depend on the method chosen, location, order value and if your order contains batteries. 

Repair Outlet is working with many different delivery companies to give all our customers the fastest delivery service. Our record show that 95% of our next day deliveries are delivered on time. But please be aware, Next Day Delivery services are not guaranteed. As we all know there is a small chance your parcel can arrive late due to uncontrollable circumstances such as bad weather, traffic, temporary technical issues, etc. If your parcel seems like it's going to be delayed, please get in touch with us, we are always here to help.

Please note that we won't be able to refund the shipping cost if there is an uncontrollable circumstance causing your parcel to be delayed.  

UK Mainland

UK Offshore

Isle of Man, Channel Islands, Highlands and Islands.

Northern Ireland

Returns

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. All Items must be returned in the same condition they were received in, along with all packaging with no signs of installation or use. We suggest that package the item properly and used a tracked delivery service, as we are not responsible for any loss or damage in transit.

Please contact our customer service team prior to returning items. All returns need to include your details, order number or proof of purchase so let us know which order to refund. Returns without this information will be rejected. We aim process return the day they arrive in but this can take 1-2 days for us to process the return, excluding weekends and Bank Holidays. We will email you a confirmation of your refund once its been processed. 

Faulty goods:

Although faults are rare, they do unfortunately happen from time to time. If you think the part you have received from us is faulty please get in touch with us, our trained staff will help you troubleshoot any issues. If the part is faulty, we will discuss options for replacement or refund, depending on the cost of the item we may require the faulty items back, if a return is required we will provide a prepaid return label.

Send in repair?:

Use this link to book a send in repair postage

https://www.royalmail.com/track-my-return/create/4519