Send-In Repair Service

Want a part but not confident fitting it yourself? We offer a send-in repair service. We also have expertise in micro-soldering and can tackle repairs beyond the capabilities of most other repair companies.

All non-board-level repairs are normally completed within 1–3 days. Board-level/micro-soldering repairs can take between 1–2 weeks depending on our workload.

All repairs carry a 6-month warranty!

For standard repairs such as screen, battery, and charging port replacements, the cost is a £40 fitting fee plus the cost of the part. For board-level repairs, pricing varies depending on the issue and ranges from £40–£300.

Please fill out the contact form below, or phone or email us, and we will get back to you with an accurate quote before you send in your device.

How to send your device to us:

1. Contact us for a quote. Fill in the form on this page to tell us about the problem you're experiencing.
2. If you're happy with the quote, fill out the REPAIR FORM with your contact and device details. Click here for the repair form.
3. Turnaround times: Most non-board-level repairs take 1–3 days. Board-level/micro-soldering repairs take 1–2 weeks. You can pay an express fee of £30 to jump the queue — your device will be looked at immediately upon receipt.
4. Send the completed form with your device to the address below. Use a tracked and signed-for service to ensure safe delivery. Royal Mail Special Delivery or Signed For (1st or 2nd Class) are both good options.

Repair Outlet – Repair Centre
WSF House, Unit 3D, Park Road East
Nottingham, NG14 6LL
United Kingdom

5. Back up your data before sending, if at all possible.
6. Once we receive your device, we'll log your details on our system, generate an order number, and send you a confirmation email.
7. On completion of the repair, you'll receive an emailed invoice with a payment link to pay by credit or debit card.
8. Return shipping is via DPD Next Day Delivery. You'll receive tracking details to the phone number and email address provided once your device has been dispatched.

You can get a sense of the repairs we carry out by checking out our YouTube channel and social media accounts.

If you have any questions, please don't hesitate to contact our customer services team:

Email: repairs@repairoutlet.co.uk
Phone: 0115 857 4643

CLICK HERE FOR REPAIR FORM